worldIT thrives to deliver the best solutions, experts and consultancy services to its customers. To achieve excellency on these objectives worldIT partners up with some of the best software vendors worldwide, on different areas of technology.

Through our consultants, worldIT follows up permanently on new solutions, functionality and certification paths from our technology partners, allowing them to keep up to date, and propose and build the best solutions for our customers.

For almost two decades, our consultants have been in the core development of hundreds of Oracle Siebel CRM implementations all around the world, working together with Oracle to provide the best solutions on top of the Oracle family of CRM products, associated with the integration, analytics and platforms family. As advisory experts for the Siebel CRM roadmap, we are keen in maintaining and upgrading systems for a large number of customers following the best practices, while we introduce integrated cloud solutions and OpenUI advanced interfaces.

For the last six years worldIT has also revamped the skill set of our CRM consultants to add salesforce.com technology, bringing in all the extensive call center, customer service and sales CRM experience into salesforce projects. We are delivering from, applications on the salesforce AppExchange, to an ever-growing number of projects for new and existing customers, both local and international, using salesforce.com CRM.

Throughout the many years proving solutions and expertise on CRM systems we have grown to plan, build and support multiple communication channel solutions allowing our customer’s customers and representatives to interact effectively and in an integrated manner to the CRM systems, using solutions integration, communication routing, IVR’s, BOTS, SMS, WhatsApp, Applet TV, Push notifications, Email, Voice and Video, directly into the agents CRM applications and on Portals and Mobile applications.

The use of CRM’s systems if mostly centered in proving customers the best experience for product catalog information and browsing, excellent customer service and contextualized and personalized marketing. Proving robust, scalable solutions supported in different channels is important to thrive sales for our customers. worldIT has from the beginning provided the best solutions on portals and devices to support our customers, having a team dedicated to the development and integration of custom portals using .NET and Umbraco, and on the devices end, mobile development applications using both native languages and WORA.